CASE STUDIES
Real Results from Real Companies
Explore how leading organisations leverage VoiceAI to streamline workflows, improve efficiency, and stay competitive in the age of AI.
Automated Technical Screening at Scale
“Awign automated technical screening with Voice AI — faster interviews, structured insights, and lower costs at scale. What used to take a team of recruiters days now happens in hours.”
The Challenge
Awign needed to screen thousands of gig workers for technical roles each month. Manual phone interviews were expensive, inconsistent, and couldn't scale.
The Solution
Deployed a multilingual Voice AI recruitment agent to conduct structured technical screens, score candidates, and pass structured data to their ATS automatically.
The Results
Reduced screening costs by 60%, enabled 24/7 interview scheduling, and improved candidate experience with instant scheduling and feedback.
Reducing Offer Drop-offs with Proactive AI Calls
“Hyreo improved candidate experience and reduced offer drop-offs with our 24x7 AI helpline and proactive escalations. Candidates get real answers instantly.”
The Challenge
High offer drop-off rates were costing Hyreo clients thousands in re-recruitment costs. Candidates were ghosting after accepting offers due to lack of engagement.
The Solution
Deployed an inbound + outbound AI agent that proactively checks in with candidates post-offer, answers questions, and escalates to HR only when needed.
The Results
40% reduction in offer drop-offs, 96.55% growth in call volume handled, and measurable NPS improvement across all client accounts.
Scaling E-commerce Conversations at Peak Traffic
“GoKwik scaled high-volume e-commerce conversations — cart recovery, surveys, collections — while answering real questions and sharing WhatsApp links at unprecedented scale.”
The Challenge
During sale events, GoKwik needed to handle 250+ concurrent calls for cart recovery, COD confirmation, and customer queries without any drop in quality.
The Solution
A multilingual Voice AI fleet with dynamic scaling that handles cart recovery, sends WhatsApp cart links mid-call, and confirms COD orders in Hindi and English.
The Results
400,000+ unique engagements, 22% cart recovery rate improvement, and zero call drops even during peak sale events.
Recovering ₹2.5 Cr+ in Revenue with AI Recovery Calls
“Hypothesis automated thousands of recovery calls with Voice AI, recovering ₹2.5 Cr+ in revenue with 24-hour turnaround. Our collections team now focuses on complex cases only.”
The Challenge
Manual follow-up on thousands of outstanding payments was slow, inconsistent, and didn't scale. Human agents were spending 80% of time on routine follow-ups.
The Solution
Deployed an AI collections agent that makes personalised follow-up calls, negotiates payment plans, and escalates only genuinely complex cases to humans.
The Results
₹2.5 Cr+ recovered in the first quarter, 5x improvement in agent efficiency, and a 24-hour turnaround on new recovery cases.
10K+ Daily Calls for a National Campaign
“Futwork launched a national campaign with Voice AI — 10K+ calls daily with seamless human escalations and consistent quality across every single call.”
The Challenge
Futwork needed to conduct a nationwide outreach campaign across 90 days with consistent messaging, real-time reporting, and graceful human handoffs.
The Solution
A bulk-calling campaign agent with dynamic script personalisation, real-time CRM sync, and intelligent escalation to human agents for complex conversations.
The Results
10K+ calls per day over 90 days, less than 8% escalation to human agents, and full real-time visibility through the analytics dashboard.
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